Laptops tablet repair Portsmouth Southsea

How do I fix mousepad that not functioning? - Acronym Computers UK

COVID-19 Information: We are currently operating a reduced service and provide remote IT support service alongside a collect and return service. We are currently not performing any works in homes or businesses

The convenience of a mousepad on a laptop is often taken for granted and the only time you seem to realize this is when it stops functioning. A mouse pad not functioning is a sign of concern but there are plenty of fixes to try out before turning to your last resort.

The Computer is Frozen

An obvious reason why it seems that your mouse pad isn’t functioning is that your laptop’s operating system has frozen and it isn’t accepting any commands. You can check if this is the case by pressing either the scroll lock or num lock keys. Almost every laptop will have a set of buttons indicating when the scroll, num or caps lock keys are pressed. If they do not respond and continue to stay on or off, it essentially means that your computer is frozen so you should restart it and check if the mouse pad is working.

The Touchpad Button or Keys

While older versions of laptops come with buttons to control the mouse pad, new models of computers implement a Fn key combination which acts as enabling and disabling the mouse pad. There’s a chance that you may have accidentally or intentionally press this button or key combination. If the button is placed to the side, press it to see if it works. Otherwise, you can try a Fn key combination that will bring back you’re your mouse pad to optimum health. You can look for a key that works with Fn to enable the touchpad and if you can’t, simply Google the brand and model number to get details on the Fn key combination that disables the mouse pad.

Check You External Devices

Certain USB and/or PS/2 devices that you connect to your laptop can automatically disable the feature which leads to the mouse pad not functioning. Do some troubleshooting to find out if that’s the reason behind it by disconnecting any devices and restarting your computer. This’ll help ensure whether one of the devices disabled the mouse pad or not. If your problem is fixed then you can simply change the mouse settings as described below.

Check Your Mouse settings


Navigate to the settings by pressing the windows key and typing “mouse settings” in the search bar. You’ll be directed to a window that reads Mouse Properties and that’s where you should locate your mouse pad settings. You’ll see a box next to the option “Enable Touchpad”, make sure to check it and click on “Apply” to save the change.


In macOS X, navigate to the “System Preferences” option that’s located in the Apple menu near the top of your desktop. If you’re using a MacBook Pro, the “System Preferences” option is at the bottom. In the window, you’ll find a track pad icon; click on it to access the settings. Make your desired changes and then save them.

Device Manager and Driver Update

If all else fails, the Device Manager can help you update the driver. Navigate to the Device Manager through the Windows key and then click on the option for “pointing devices”. Find your mouse pad on the list of devices, right-click on it and select the option to update the driver.



COVID-19 Information: We are currently operating a reduced service. We are providing our usual remote IT support service alongside a collect and return service. We are currently not performing any works in peoples homes or businesses

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